Privacy policy

Last updated: March 5, 2026

Boxed Halal operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Boxed Halal is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience such as recommending products related to your purchases.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart.

We do not sell, rent, or share your phone number or SMS message data with third parties for their marketing purposes.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect or investigate fraudulent or illegal activity, protect public safety, and secure our services. If you choose to register an account, you are responsible for keeping your account credentials secure.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to legal processes, including requests from law enforcement or government agencies, civil discovery, litigation, or enforcement of our policies and terms.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and service providers who perform services on our behalf such as payment processing, data analytics, customer support, cloud storage, IT services, fulfillment and shipping.
With business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalized advertising based on your interactions with our store and other merchants.
With your consent when you direct us to share information, such as to ship products or use social media integrations.
With affiliates or companies within our corporate group.
In connection with a business transaction such as a merger, acquisition, financing, or bankruptcy.
To comply with legal obligations, enforce our policies, or protect the rights and safety of our users or the public.

We do not sell, rent, or share your phone number or SMS message consent data with third parties for their marketing purposes. SMS information is used only to provide messaging services requested by you and may be shared only with service providers who assist us in delivering those messages.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and other third parties located in different countries.

Shopify may also use certain enhanced features that incorporate data from your interactions with our store and other merchants. In these situations, Shopify is responsible for processing your personal information and responding to requests regarding your privacy rights.

To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy. You may also exercise your privacy rights through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to websites operated by third parties. If you follow these links, you should review their privacy policies and terms. We are not responsible for the privacy practices or content of third party sites.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided personal information to us, please contact us and we will delete it.

As of the effective date of this policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information including:

Right to access personal information we hold about you
Right to request deletion of your personal information
Right to correct inaccurate information
Right to receive a copy of your personal information (data portability)
Right to opt out of targeted advertising or the sale or sharing of personal information

You may also use the Global Privacy Control (GPC) browser signal to opt out of certain data sharing activities.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe link included in those emails.

You may also opt out of SMS marketing messages at any time by following the instructions included in those messages, such as replying STOP.

Even if you opt out of promotional communications, we may still send transactional messages related to orders, account activity, or service updates.

Exercising Your Rights

You may exercise your privacy rights through the Services or by contacting us using the contact information below.

We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us. Depending on where you live, you may also file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. Where required, we use legally recognized mechanisms such as Standard Contractual Clauses to ensure appropriate data protection safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will update the "Last updated" date and post the revised policy on this page.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us: hello@boxedhalal.com

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